Refund policy

We want you to be pleased with what arrives. When a piece is not right, our aim is to sort it out quickly and without argument, and the sections below explain exactly how that works.

Returns and the 30-Day Window

You have 30 days from the day your order is delivered to ask for a return. To qualify, the piece must be unworn and in the condition it reached you, with original packaging and any tags or labels still attached. We will also need your order number or some other proof of purchase.

Begin by emailing support@boutique-sonia.com with your order number and a sentence about why the piece is going back. Once we have reviewed and approved the request, we will reply with the return address and everything you need to send it on its way.

Please wait for that approval before posting anything. Parcels that arrive without an approved request are difficult to match to an order and may not be processed. When in doubt, write to us first and we will tell you where you stand.

Damaged, Faulty, or Incorrect Items

Open your parcel and look the piece over as soon as it arrives. If something is defective, was harmed in transit, or simply is not what you ordered, contact us right away and we will put it right with a replacement or a full refund. Photographs of the problem help us resolve these cases faster, so please attach them if you can. Nothing in this policy limits any rights available to you under applicable state or federal consumer law.

Return Shipping Costs

When a return is our fault, meaning the piece was faulty, arrived damaged, or was the wrong item, we cover the cost of sending it back. For returns made for any other reason, including a change of mind or a fit that did not work out, return postage is yours to pay. We recommend a tracked service, since we cannot take responsibility for a parcel that disappears on its way to us. We charge no restocking fee of any kind, whatever the reason for the return and whatever the value of the order.

Items We Cannot Accept

A few things fall outside this policy. We cannot take back pieces that have been altered, tailored, or made to your measurements, since they cannot be resold and were produced for you specifically. The same applies to anything that has been worn, washed, or visibly used beyond trying it on, and to items returned without their original tags. Gift cards are not refundable. If you are unsure whether your piece qualifies, ask us before you buy or before you send it back and we will give you a straight answer.

Exchanges

Exchanges are available within the same 30-day window and under the same conditions, whether you want a different size, a different color, or a different piece entirely. Email support@boutique-sonia.com with your order number and what you would like instead, and we will walk you through it.

One practical note. If the piece you want is nearly sold out, the surest way to secure it is to place a fresh order straight away and return the original once approved, rather than wait for an exchange to work its way through. Tell us if you would rather we arrange the exchange directly and we will handle it that way instead.

Cancelling an Order

Orders can be cancelled at no cost while they are still being prepared, which is generally the first 1-3 business days after you place them. Write to us as early as you can and we will stop the order and refund you in full. Once a parcel has been handed to the carrier we can no longer recall it, and the order will need to be handled as a return once it reaches you.

Refunds

When your return arrives we inspect it and let you know whether the refund has been approved. Approved refunds go back to the payment method you originally used, usually within 7 business days of us receiving the parcel. Your bank or card issuer may need a few more days beyond that before the money appears on your statement, which is outside our control.

If 15 business days have passed since we confirmed your refund and you still cannot see it, write to support@boutique-sonia.com and we will chase it with you.

Trade Name: Sonia Boutique
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Drive, Imperial, MO 63052
Warehouse Address: 3585 Tree Court Industrial Blvd, Kirkwood, MO 63122
Phone: (314) 696-0577
Email: support@boutique-sonia.com

Monday to Friday | 09:00 – 16:00 (CST)
We aim to respond to your inquiries within 24-48 hours.